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Our Processes

Your organizations's biggest asset is your people. Our focus is helping the individuals of the organization do more of what they have already been trained to do and help people discover and develop their potential. 

Any business that wants to obtain measurable results and gain a competitive advantage improving the bottom-line needs to have a team that communicates well. Extended DISC Communication is the tool that will take your team to the next level. Your team will learn how to communicate, motivate, influence, sell, and lead.  

We assist in transforming your team into a High-Performance Team where they will show high levels of collaboration and innovation, producing better results for the organization.

We help you in creating a powerful, but easy Strategic Plan to implement. When was the last time you even looked at your plan? Do you have a strategic plan?

We work with your Executive Team so they are able to build collaborative teams that focus on getting the bottom line results. Are your executives driving your vision to your employees?

We help you form a Supervisory Team and Management Team that creates the environment where employees are motivated to meet organizational goals and obtain measurable results. What is your organization's Employees Loyalty Score? 

We can work with your Sales staff to increase your sales. Do your salespeople know the difference between closing a sale and opening a relationship with the customer?

If you are looking to bold a loyal customer base, we work with your team so that your current Customer Service provides the service that will keep your customers coming back... and telling others about your organization!

Ever wish you had more hours in the day? Is your staff feeling overworked? Time Management will help you get all of those items on your To Do List completed.

Your business will develop a culture where continuous improvement, higher levels of achievement, standards of excellence, and exceeding customer expectations prevail. The results are immediate and life changing.

Behavioral Communication

"Insanity is doing the same thing over and over again and expecting different results." - Albert Einstein 

Your success in life - both professional and personal - is determined in a very large part by how well you interact with other people. Your ability to effectively relate, communicate, influence and motivate others is a crucial skill in crating successful relationships with customers, prospects, colleagues, subordinates, managers, friends, and family members. You have probably notices it is very easy to get along with certain people. You almost instantly and effortlessly understand the other person. The communication just flows. Unfortunately, with most people communication takes more effort. It does not flow as easily. Our result oriented Behavioral Communication process will provide you with a map to more successful interactions with others. 

Team Building

“Coming together is a beginning. Keeping together is progress. Working together is success.” - Henry Ford

We focus on strengthening and developing teams creating a successful team dynamic. The Team Building process makes team development not only possible, but also eminently profitable. Individually, each

team leader reflects the proficiency of a specialized knowledge, which creates a powerful force that assures the achievement of organizational goals through its people.

Time Management Strategies

"Ordinary people think merely of spending time. Great people think of using it." - Author Unknown

As a result of this Time Strategies process you will be able to determine that each remaining day in your life will be invested in those activities which will return the personal and professional rewards that you desire. This process will help you overcome procrastination, help you effectively prioritize, and help you invest

your time wisely.

Youth Leadership Development

"The youth of today are the leaders of tomorrow.' - Nelson Mandela

Our result oriented Youth Leadership Development helps young people turn potential into success by developing their most valuable assets - themselves. Self-leadership development is perhaps the most critical component to achieving civic, corporate, and community goals. Today more than ever, we need to be aware of the benefit of investing in the development of our young people. Participants will learn goal-achieving skills. They will also develop a sense of personal responsibility. This process will ensure their future of self-determined success. 

Sales Development Process

“Approach Each Customer With The Idea Of Helping Him Or Her To Solve A Problem Or Achieve A Goal, Not Of Selling A Product Or Service.” – Brian Tracy

Success in the world of sales depends on your ability to reinvent yourself and your processes and apply them for improved results consistent to your customer's needs. Our results oriented Sales Development Process offers a comprehensive, concise process that will help develop a skilled, successful sales professional. By uniting current sales skills with a personal development system, a sales professional will uncover a system that will lead to higher levels of achievement. Remember “If You Are Not Taking Care Of Your Customer, Your Competitor Will.” – Bob Hooey

Total Quality Management

"Growth is never by mere chance; it is the result of forces working together."— James Cash Penney

Want to increase productivity and profitability? 

Looking to drive down costs without sacrificing quality? 

Want to improve your product or service quality? 

Looking to build and maintain a loyal customer base to gain the competitive edge?

Our approach to process improvement is rooted in the fact that it is a management philosophy … one that is strategically centered, management driven, customer focused, and employee supported. The vitality of an organization begins with an inspiring and rallying vision which depicts what the organization will look like in the future, a mission which states how the organization will move toward this vision in a specified period of time, and principles which serve as a solid foundation for the direction and growth of your organization. Creating an environment that is structured around the needs and expectations of your customers, making decisions based upon fact, not opinion, and using simple tools to gather and analyze information will allow all of your employees to meet and exceed your customers’ expectations.

Management directs the teams to focus upon those critical or core processes that will produce desired and necessary results. This approach not only generates incredible gains to the organization in terms of higher quality, greater productivity, and greater customer satisfaction, it also improves employee moral and loyalty. In many instances this is the first time that the team members have had a say in determining what and how they do their jobs.

Strategic Planning

“With a clever strategy, each action is self-reinforcing. Each action creates more options that are mutually beneficial. Each victory is not just for today but for tomorrow.” ― Max McKeown

The best way to predict the future is to create it! Strategic Planing is a process that determines the future of the organization and what organizational resources will be needed to ensure that success. The process helps determine business opportunities and resources that are required to convert opportunity into success.

Our results oriented Strategic Planning process provides a format for developing specific strategies, converting those strategies into a business planning process, and establishing measurable and attainable organizational goals. It is a process that involves not only determining where a company wants and needs to go, but also, how it is going to get there. 

Executive Leadership

"Ethics must begin at the top of  an organization. It is a leadership issue and the chief executive must set the example." - Edward Hennessy

Success in today's complex global arena is challenging and the rules are changing. Our results oriented Executive Leadership process offers a proven path in helping you create an environment in which people will be excited about operationalizing the established vision. It will provide you with the techniques for aligning your resources and guidelines for effectively leading people to higher levels of performance. 

The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it." - Theodore Roosevelt

Leadership Development

"A leaders is one who knows the way, goes the way, and shows the way." - John Maxwell

A leader combines the vision and curiosity of a dreamer with he practical engineering of a builder. A leader is goal directed, looking forward with anticipation toward the attainment of measurable outcome goals. A leader isa person who sets goals and achieves results. Goals five an effective leader meaning and purpose, and serve as a continuous source of motivation in pursuit of organizational and individual success. Our results oriented Leadership Development process is a structured, open-ended pragmatic approach to leadership growth. it is a process designed to help individuals develop the attitudes, skills, and qualities necessary for personal and organization leadership.

"The most powerful leadership tool that you have is your own personal example." - John Wooden 

Supervisory Development

"Supervision is an opportunity to bring someone back to their own mind, to show them how good they can be." - Nancy Kline

In today's Business, the supervisor or team leader is the main link between the organization's goals and the people who are responsible for the daily activities that make those goals a reality. Many decisions required within this role every day affect profits, productivity, service levels, as well s attitudes, and morale. Supervisory Development is a process that makes supervisor and team leadership development not only possible, but also eminently profitable. Individually, each supervisor and team leader reflects the proficiency of specialized knowledge. Together, they form a powerful force that assures the achievement of organizational goals through its people. 

Management Development

The conventional definition of management is getting work done through people, but real management is developing people through work." — Agha Hasan Abedi

Today's management requires the skills to manage people to a higher level of productivity and successful outcomes. Every company and organization is forces to accomplish more with less in this global business environment. Effective managers are a key ingredient for increased profitability and growth for organizations. Our results oriented Management Development process is designed to help managers develop the skills needed to do more with less and be able to aggressively accomplish organizational and personal goals and objectives. As a result of this process, managers understand why and how they can be essential to achieving the organization's goals. This process makes management development not only possible, but eminently profitable. 

Customer Service

"Do what you do so well that they will want to see it again." - Walt Disney

The mastery of customer service can mean the difference between success and failure. When people are not treated according to their expectations, they will take their business elsewhere. What's more, they relay their bad experience to ten more more other people. The question then becomes not whether to improve your company's service standard, but how. Excellence in customer service pays off dramatically to the bottom line in every industry. Our results oriented Customer Service is customized to meet the specific customer service issues within your organization. Based on our years of experience working in this arena, we have found that the specifics related to each company and industry will be unique. However, there are some fundamental issues that this process is built upon that will grow, improve, and enhance the satisfaction of your customers and can help your organization grow and become more profitable. 

"When the customer comes first, the customer will last." - Robert Half

Contact us to learn more about how you can begin achieving these results.